General Booking Terms & Conditions

GENERAL BOOKING TERMS & CONDITIONS

1) Reservation/Deposit/Full Payment.

Full payment must be made at least fourteen (14) days before arrival date. If for whatever reason, we do not receive the balance on or before the due date, Dungun Dive Resort Sdn Bhd withholds the right to cancel your booking. Any deposits paid are non-refundable.

Payments:

  • Upon confirmation of bookings; 50% non-refundable deposit.
  • 14 days from arrival; full payment.

Tourism Tax – in compliance with the latest tourism tax implementation, we will be collecting the tax from all in-house guest upon check in; RM10.00 per room per night (Non Malaysian only)

All Packages excludes:

  • Personal Expenses; and
  • Insurance (travelling, personal or diving)

Note:

A guest(s) deposit is understood to be a formal & binding commitment to pay for the package in full, to take the activities requested and that Dungun Dive Resort Sdn Bhd will fulfilled its responsibilities in good faith. The deposit is non-refundable. Furthermore, submission of a deposit by any guest(s) indicates that guest’s full acceptance of Booking Terms & Conditions. When a booking is made, space is held and other bookings are turned away. We stand by our confirmed bookings and respectfully request that you do the same. Thank you for your understanding.

2) Bookings within fourteen (14) days.

Bookings accepted within fourteen (14) days subject to availability of accommodation. Full payment is required to secure this booking.

3) Divers Certification and Equipment.

Only certified divers may participate in scuba diving activities, unless they are enrolled in a scuba diving training program and under the direct supervision of their certified Instructor. Guest(s) need to produce their certification card prior to diving. Failure to produce certification card / credentials may result in the guest(s) being denied permission to scuba dive until they can prove their certification level (minimum requirement is Internationally recognized Open Water Diver certification or equivalent).

All scuba divers must accept full and complete responsible for themselves, their actions and their equipment. Divers may elect to use their own gear, or arrange to rent and use our dive equipment.

IMPORTANT NOTE FOR DIVING:

  • NO FLYING AFTER DIVE – all divers are advice to adhere to the ruling of no flying after dives for 24 hours. However, divers are advice to refer to their dive watch/computer calculations for the exact no flying advise. For divers who is driving back via Genting Sempah (Titiwangsa Range) the altitude of the mountain range at around 562m / 1843 ft height.

4) Cancellation Charges.

Please notify us via written notice preferably email of any intention to cancel any booking at the earliest.

After commencement date of service, no refund in part or full will be given for services included in the package which have not been utilized. Where a guest(s) fails to complete a dive, dive course or fails to participate in pre-booked or packaged activities for any reason (including ill health) or free choice, they will still be charged for the package.

For example, if a customer books a package which includes three (3) days of diving and on the second day they abort their first dive because they couldn’t equalize. When that guest(s) checks out, they will still be charged for the package and advised to make a claim on their travel insurance.

Cancellation fee:

  • Confirmation date – 15 days from arrival; 50% deposit forfeit
  • 14 – 1 day from arrival; 75% payment forfeit
  • NO SHOW; 100% of trip full price will be forfeited.

5) Unforeseen Circumstances.

The company does not accept responsibility for any delay, additional expense or in-convenience which may be caused directly or indirectly by events outside of the company control, such as late arrival of domestic or international flights/ferry, civil disturbance, fire, floods, unusually severe weather, act of God, act of Government, or the failure of any machinery or equipment. Additionally, Dungun Dive Resort Sdn Bhd will not accept any responsibility for any injury, customer loss of or damage to personal equipment and property whilst staying, or during participation in any activity.

In the unlikely event that the dive trip is cancelled due to bad weather, rough and dangerous sea conditions, a natural disaster, an act of God, war, political unrest, a danger to guest(s) or the boat, then Dungun Dive Resort Sdn Bhd has the right to cancel or delay the departure. Dungun Dive Resort Sdn Bhd withholds the right to change the planned itinerary, leave for jetty early or change the schedule.

6) Liability

Dungun Dive Resort Sdn Bhd cannot be held responsible or in any way liable, for property losses, personal losses, accidents, injury, or death for any reason whatsoever, whether through any activities booked through us or caused to you by third parties connected or not connected to us. The company will not be liable for any additional expenses incurred by guest(s) for any reasons whatsoever. If a complaint is received about the package for any reason, the company will agree to investigate and may act upon the complaint dependent upon our findings.

All guest(s) will be required to read and sign the company Standard Liability form and other related forms at Dungun Dive Resort Sdn Bhd upon arrival or check-in. Refusal by a guest(s) to sign such documents will prevent Dungun Dive Resort Sdn Bhd from providing such activities.

*** Infant, Pregnant Woman, Young Children and Senior Citizen are NOT ALLOWED to travel to islands during monsoon season or bad sea condition for safety concern.

7) Insurance

We recommend that if you intend to go scuba diving, make sure you have an insurance policy that covers this activity.  We strongly recommend that all guest(s) take out adequate travel insurance covers accident, loss caused by cancellations, loss of luggage, personal property, medical expenses, medical evacuation and weather disruption / cancellations (including activity cancellations).

Guest(s) intending on participating in diving activities must ensure their insurance covers them for SCUBA related activities and has appropriate ‘depth’ coverage.

8) Travel Documentation.

Please check you have the required travel documents before booking your dive trip. Make sure your passport has at least six (6) months to run from your time of entry into Malaysia.

9) MODE OF PAYMENT.

  1. Cash, Cheque, Online / Telegraphic Transfer.
  2. Bank details as follows:

Account Name      : Dungun Dive Resort Sdn Bhd.
Bank Name                : Malayan Banking Berhad (Maybank).
Account Number  : 5647-2668-0355.
Swift Code                : MBBEMYKL

 

get in contact

Address:
Lot 6130 Kawasan Industri Pulau Serai, Dungun, Terengganu, Malaysia.

Telephone:
03-2011 0352 (KL)
019 5896130 (Resort)

Email:
[email protected]